Quality Overview
Rotor Clip is certified to ISO/TS 16949:2002 & ISO 9001:2000,the international quality standards. Over the years, we have received numerous quality awards as well, including the GM "Mark of Excellence," the Ford Q1 and the Chrysler QE. But our quality reputation means more to us than mere plaques on the wall. It is our way of assuring our customers that they can use our products with confidence. As we move into the 21st Century, it is also our way of demonstrating our commitment to meeting our customers' demands for quality innovation and process savings.
ISO/TS 16949:2002
The standard is part of Rotor Clip's re-emergence as a brand leader and R&D center for the engineering, production and packaging of retaining rings. TS is goal oriented and fits very well with the company's drive to provide value and service to its global customers. Instead of focusing on core procedures that everyone is expected to follow, TS requires management to set goals and meaningful metrics. These targets are tracked on a regular basis and problems are addressed through corrective and preventive actions. This goal driven philosophy results in timely improvements in every area of the company and cost reduction opportunities for its customers.
FULLY ACCREDITED TESTING LABORATORY
Rotor Clip's on-site test facility is fully accredited through our ISO/TS 16949:2002 designation. This lab routinely performs the necessary testing for Production Part Approval Process (PPAP) submissions that our customers require before accepting parts from us. Internally, this same lab tests the effectiveness of our manufacturing processes, such as heat treating and plating, and verifies our compliance to appropriate standards.
LOT TRACEABILITY
Operators fill out inspection information (as defined by the Control Plan) on worksheets. These are completed for each lot, reviewed by the supervisor, and sent to Quality Assurance, where they are stored electronically. A database is created for each new lot number, which allows us to search and retrieve information by lot number in response to customer requests.
ROTOR CLIP QUALITY POLICY
- To understand how to do my job well.
- To suggest how to improve my job.
- To provide our customers a quality product delivered 100% on time.
- To know and follow the “voice of the customer.”
